![]() Once in that directory, delete your folder and relaunch Skype. %userprofile%\appdata\local\microsoft\office\15.0 - Office 2013 w/ Lync 2013/Skype for Business 2015 %userprofile%\appdata\local\microsoft\office\16.0 - Office 2016 w/ Skype for Business 2016 One last thing you can do to try and clear this up is to EXIT your Skype client and go to: ![]() ![]() This is a known display problem with how Skype builds the address book and sees secondary proxy SMTP addresses. If that is not the case, the user might have a secondary email address that matches the other user. You'll most likely find that email address in the second contact that is being combined into one. Search your local Outlook client for the email address of the user who is duplicated. If it is only you who is seeing the display issue, it will usually be one of two things:
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